The previous year was in many respects a breakthrough for banks and technology providers operating in the financial industry. The functioning of the former largely depends on factors such as the possibility of direct contact with customers, a stable economic situation or applicable law. With the advent of the pandemic,

The purpose of this article is to introduce the process of choosing a new debt collection system and show what necessary steps should be taken to make the task easier, find a partner who will support us in achieving our goal and ensure success by implementing the best debt collection

What principles should we follow when designing online processes for banks or other financial institutions? What does it mean to be based on the client's requirements and listen to their voice? Do we really need it? We asked our expert on UX and an ardent supporter of translating customer requirements