“VSoft does not work”, good communication practices in the helpdesk
For starters, I have some bad news for everyone. Software bugs do and will happen. Despite the fact that programmers are cordoned off by testers, and applications are scanned with automatic tests from A to Z, it can always happen
Minimum Viable Product and the “traditional” approach to product construction
The concept of MVP (Minimum Viable Product) is a key element of the Lean Startup method, popularized by Eric Ries - an American entrepreneur, blogger and author of the book "The Lean Startup". We can translate MVP as a Minimally
Insurance policies factory: How to achieve operational efficiency in the insurance area
Thousands of customers, thousands of cars, thousands of policies and the same repetitive processes: offering, insurance, administration. And this is only a small part of the daily work performed by the Insurance Department in a leasing company. Complicated processes of
Data exchange standard for insurance
Standardization is a process that facilitates and improves many areas of our lives. How much more convenient it is to have one (instead of several different) charger with a micro-USB port that we can use to charge the phone, wireless
Choosing a debt collection system – a universal product or a tailor-made one?
The purpose of this article is to introduce the process of choosing a new debt collection system and show what necessary steps should be taken to make the task easier, find a partner who will support us in achieving our
Usability design principles – UX in online credit processes
What principles should we follow when designing online processes for banks or other financial institutions? What does it mean to be based on the client's requirements and listen to their voice? Do we really need it? We asked our expert
Comprehensive credit risk assessment
We live in a time when the only sure thing in business is change. Functioning in a rapidly changing business environment can both give the potential for dynamic development and cause problems for companies in assessment of the current situation.
How to tame stress in the work of a debt collector
Working in debt collection is burdened with a huge dose of stress that affects the employees of the debt collection department at every organizational level. Informing the client about the arrears requires preparation in the field of product knowledge, sales
Cloud solutions – are they the technological future for business?
In the last few years, technology has become the basic determinant of the company's perception as modern, and it has a significant impact on the competitive advantage in every industry. IT departments are increasingly responsible for innovation and building the
The process of choosing the solution which handles the insurance processes
"Oh, what a beautiful Monday morning! The leaves turn golden and red in the rays of the autumn sun