The influence of technology on the quality of customer service in field debt collection
Nowadays, specialised IT systems prove to be an invaluable aid in almost every industry. It is no different when it comes to carrying out the duties of a field debt collector. Debt collection companies frequently face the question of how
The role of a business analysis and an analyst in the project
The business analyst position has been quite popular in recent years. However, do we all have the same understanding of what is hidden under both names? Have you ever wondered what it would be like to design a system without
Choosing a debt collection system – a universal product or a tailor-made one?
The purpose of this article is to introduce the process of choosing a new debt collection system and show what necessary steps should be taken to make the task easier, find a partner who will support us in achieving our
How to tame stress in the work of a debt collector
Working in debt collection is burdened with a huge dose of stress that affects the employees of the debt collection department at every organizational level. Informing the client about the arrears requires preparation in the field of product knowledge, sales
Integration of debt collection systems with the Information Portal of Common Courts
How to increase the work efficiency of people responsible for supervising court proceedings? How to improve the processes of obtaining information from common courts? How to effectively use the daily information obtained for cases conducted by common courts? Trying to answer