When dividing the bank into process owners and their contractors, we must not forget that they operate within the organizational structure and competences assigned to positions/areas and tasks, resulting, among others, from strategic goals, KPIs or quality requirements etc. Due
Open banking is often referred to as a revolution, and in many ways these words are not exaggerated. For customers, open banking means convenience, lower costs, completely new services and possibilities. For companies, it is an opportunity to reach for
What principles should we follow when designing online processes for banks or other financial institutions? What does it mean to be based on the client's requirements and listen to their voice? Do we really need it? We asked our expert
We live in a time when the only sure thing in business is change. Functioning in a rapidly changing business environment can both give the potential for dynamic development and cause problems for companies in assessment of the current situation.
Nowadays, no company, institution or organization can function without data. Data is essential for analysing, reporting and forecasting trends, and therefore also for planning the future. If we are talking about financial institutions that deal with granting loans, credits and