An analyst in the VSoft insurance area, responsible e.g. for the VSoft Insurance Broker system. When needed, also a trader, marketer, product owner. He believes that good relations are more important than the contract provisions. He fills his free time with books, TV series, board games and heavy music.
For starters, I have some bad news for everyone. Software bugs do and will happen. Despite the fact that programmers are cordoned off by testers, and applications are scanned with automatic tests from A to Z, it can always happen