Konrad Jakubowski
An analyst in the VSoft insurance area, responsible e.g. for the VSoft Insurance Broker system. When needed, also a trader, marketer, product owner. He believes that good relations are more important than the contract provisions. He fills his free time with books, TV series, board games and heavy music.
“VSoft does not work”, good communication practices in the helpdesk
For starters, I have some bad news for everyone. Software bugs do and will happen. Despite the fact that programmers are cordoned off by testers, and applications are scanned with automatic tests from A to Z, it can always happen